Terms and Conditions

  1. OWNERSHIP

In compliance with the provisions of article 10 of Law 34/2002, of July 11, on electronic commerce information society services, we offer you general information:

-Website: www.janesantacana.com

-Ownership: JANE SANTACANA, S.L.

-Address of the entity: MASIA BALDÚS, 9 – 08792 SANTA FE DEL PENEDES- (BARCELONA)- SPAIN
-Customer service email: cava@janesantacana.com

-Customer service telephone number : 938988205

Access to our website and its services is intended for users of legal age, in accordance with the legislation on access to alcoholic products in the user’s country of origin. Although the website and its services are free to access for those over 18 years of age.

www.janesantacana.com , is an electronic content website owned by the company JANÉ SANTACANA,S.L. which is dedicated to the production of wines and cavas and the remote sale of alcoholic beverages and other products through its website. Access to this online store is reserved exclusively for people over 18 years of age in our country and in accordance with the specific legislation on the sale of alcoholic products in each jurisdiction.

By using this web store, the user explicitly declares that he or she is of legal age, assuming responsibility for the veracity of said declaration. JANÉ SANTACANA, S.L. requests that it be confirmed with acceptance of the terms and conditions that the minimum age of the buyer in the case of the Spanish state is 18 years as stipulated for the sale of alcohol in our country. Likewise, it requests that it be confirmed with acceptance of the terms and conditions that the minimum age of the buyer from another state is the stipulated minimum age that governs the legislation in this state for the sale of alcoholic products.

The Client undertakes at all times to provide truthful information about the data requested in the user registration or order forms and to keep them updated at all times.

The Client accepts the present general conditions included in this contract.

Purchases and sales made to JANÉ SANTACANA, S.L., are subject to Spanish legislation. In the event of any conflict or discrepancy, the competent jurisdiction will be that established by legislation in its consumer and user law.

Transportation and delivery

The stipulated prices of our products that appear in our store www.janesantacana.com include the Value Added Tax (VAT) and are exclusive sales prices for the Peninsula (Spain). These prices may have an extra cost if the minimum purchase amount that is already stipulated in our store is not reached.

Outside this area, be it: Ceuta, Melilla, Andorra, Gibraltar, Canary Islands, Balearic Islands or any country in the world, the prices are NOT those stipulated on our website www.janesantacana.com

If the customer is interested in shipping outside the usual sales area of ​​our website, they have the possibility of sending us an email to: cava@janesantacana.com so that we can give them a quote.

The means of the shipping system will always be established by our company JANÉ SANTACANA, S.L. and it is done through recognized transport companies in our territory. The client will have to take into account that the delivery times, the quality of the service, the delivery point and the cost are carried out by transport operators and not by the online store.

The delivery date to the customer’s address (Peninsula-Spain) will be the shortest possible period and, in any case, always within thirty calendar days from the date of order confirmation, depending on the availability of each product and if Is it personalized or not.

Jané Santacana, S.L. is not responsible for additional delays to the estimated delivery time on the website www.janesantacana.com, nor possible modifications of the product during transportation and delivery. The delivery time reported in the order is informative, not contractual. It is the user’s responsibility to check the order at the time of delivery and to make at that time all claims deemed justified, such as product breakage or lack thereof. In the event that the user does not indicate to the carrier at the time of delivery and in the relevant document (delivery note) any anomaly with the order received (breakages, lack of merchandise, wrong products), JANE SANTACANA will not be responsible. of the claims or the costs derived from a subsequent claim. JANE SANTACANA may request photographs that confirm said claim in response to any user claim due to an incident in the delivery. The delivery of orders will be made to the delivery address freely designated by the user that has been established in the order form of our store. We are not responsible when the delivery of the product does not take place as a result of the inaccuracy or falsity of the data provided by the user, as well as when the delivery cannot be made for reasons beyond our control and the assigned transport company, such as the absence of his receiver.

Returns and cancellations

JANÉ SANTACANA, S.L., does not guarantee its Clients the availability or delivery time of the products offered from the website, except for products in which a certain guarantee or availability is expressly cited.

JANÉ SANTACANA, S.L. guarantees its customers the possibility of canceling their order at any time and without any cost, provided that the cancellation is communicated before the order has been made available to the transport agency for shipment, except for special orders, or orders that involve some customization of our products, in this case the order may be canceled if the products have not yet been personalized or are ready for shipment or delivery.

Defective products- Given the nature of the product, returns will be accepted for those products that are broken due to transport or deterioration, after demonstration by the transport company, for which the Customer will have a period of seven calendar days from receipt. of the order, where the necessary arrangements will be made to replace it with a new one in perfect condition or similar and without any additional charge. At JANÉ SANTACANA, S.L., we regularly taste our products and batches, which allows us to detect any anomaly in our product. In the event that a bottle does not arrive in good condition at its destination and after the timely evaluation by our technical department at JANÉ SANTACANA, S.L. and under our final decision in this regard, in this case JANE SANTACANA, S.L. will undertake to exchange the defective product for another equal or similar product or refund the amount thereof.

-If the requested product is not available, JANÉ SANTACANA, S.L., will proceed to return the amount that the customer has paid, including proportional shipping costs, if any during the purchase and according to the payment method. used in the purchase.

-If a product is different from the one requested by the Client and was delivered by mistake by JANÉ SANTACANA, S.L., it will be withdrawn and the correct product will be delivered without any additional charge to the client.

-JANE SANTACANA, S.L. reserves the right not to accept the return if the product has not been kept in conditions that are not recommended for conservation, due to the characteristics and nature of the product.

-For the rest of the returns that are not described in the previous points, they will be subject to evaluation by our technical and customer service department of our company and will be under the final decision of JANÉ SANTACNA, S.L.

For any incident related to the return of items from our store, you can contact the customer service department via email: cava@janesantacana.com or by phone at +34 93.898.82.05 indicating your details and those of the order.